- questions & answers
questions & answers
If you cannot find you answer with the list of questions below please feel free to call 02 9699 5029 during shop hours or come in and talk to us in person.
What are Pure Magik’s retail store opening hours.
Approx. trading hours: Monday 11-6 Tuesday 11-6 Wednesday 10-6 Thursday 10-6 Friday 10-6 Saturday 10-6 Sunday 11-5pm
How do I get to the Pure Magik store by public transport?
Pure Magik is a short walk from Central Station up Devonshire or Foveaux St to leafy Crown Street. So many buses go down Crown or Cleveland Streets.
For more transport info go to http://www.131500.com.au/
train: Central Station is right next door to Surry Hills
bus301/302/303:from Circular Quay via Castleraegh St
bus308: Marrickville to Bondi via Cleveland St
busM50: from Drummoyne to Coogee via Cleveland St
Can I park at Pure Magik?
There is free 2 hour parking outside Pure Magik between Arthur and Devonshire Streets. You can also find free parking in the back streets.
Do you have larger sizes?
Our sizes range from 8,10,12,14 or XS = 8, S = 10, M = 12, L = 14. Some of the clothing is one size fits all. Best idea if you are unsure is to come into the store and try it on.
The item I want is out of stock. What do I do?
We have stock coming in all the time. You can email us your request or call us during shop hours. If we can help you we will.
I cannot see the product I want online?
We stock around 2000 products, which is a lot for a little boutique, for instance we have over 400 earrings. If you think we have some thing but cannot find it online please email or call. We are working towards populating our website further.
Do you place items on backorder?
Some items can be placed on back order. We try to avoid displaying products online that are out of stock. If your desired item has sold out, you will be contacted to arrange a store credit or refund if we are unable to supply the item within your time frame.
Do you do giftwrapping?
Yes, only jewellery can be gift-wrapped. There may be an expense involved for a jewelry box. Please include your contact details when ordering.
Do you do Giftcards or Vouchers?
If you are unsure about what to buy someone but know they love Pure Magik then a gift voucher is the way to go. At the moment we only do physical Voucher Cards. They can be given as a gift to use in-store but not online. Please call 02 9699 5029 (store hours) to order one and it can be posted out immediately to the persons address you wish to give it to.
Can I purchase gift vouchers online?
No not at the moment.Please call 02 9699 5029 (store hours) to order one and it can be posted out immediately to the persons address you wish to give it to.Pure Magik gift vouchers are not redeemable for cash and can only be used in-store. The voucher is valid for 12 months from date of issue.
Can I use gift vouchers online?
At the moment Pure Magik gift vouchers can only be used in-store.
Can I place an item on hold for purchase later?
We have a layby option. You can place a product on hold by calling the store 02 9699 5029 during opening hours. We will ask you for your contact information and a 30% non-refundable deposit, you then have one month to complete the payment. On the website, items must be ordered and paid for immediately and are available only while stocks last.
Where are the products Pure Magik sell made?
We proudly support many Australian Fashion Designers and a number of jewelry designers that use fine quality materials & cloths sourced from all over the world. Further information can be found on each products page under ‘Product Description’ and ‘Other Details’.
Pure Magik enjoys knowing all of our Australian suppliers and know how committed they are to working ethically.
Jewelry we import from over 16 different countries. We travel to and meet with many of the suppliers. Some jewelry we design ourselves. We stock over 2,000 items in the retail shop. Some products use sustainable plantation wood and natural leather dyes. If you have any specific concerns please ask.
Often clothing and accessories come with country of origin information.
I’m allergic to some jewelry; can I wear Pure Magik’s?
We stock silver and non-allergenic nickel free jewelry. The findings used meet testing standards.
Can I get help over the phone?
Yes, please call 02 9699 5029 during shop hours (11-6 M,Tuesday 10-6 W,T,F,Saturday 11-5 Sunday) and talk with one of our helpful staff.
What methods of payment does Pure Magik accept?
Available payment options will be presented at checkout. Pure Magik online accepts PayPal, Visa, MasterCard. The Pure Magik shop accepts Visa, MasterCard and American Express and cash.
Can I change my online order once it has been placed?
Please call us during shop hours with your request or email after hours. Completed and sent orders cannot be altered but if we can make a simple change like colour or size for you we will try. The quicker you contact us the more likely we may be able to make the change.
Do you send purchases Internationally?
No, at present we only accept online orders within Australia.
Can I order and have things sent to multiple addresses?
No and yes, if you want to send to multiple addresses then place a separate order for each separate address.
How do I return an item?
We want you to be happy with your purchase from Pure Magik. If for any reason you need to return your product for an exchange, we will happily exchange your product for another item of equal value or different size/colour within 7 days of delivery, if the product and packaging is in an "as new" condition. For further info go to Shipping & Returns
When can I expect new products to be listed on your website?
We are constantly updating our product range, as new seasons arrive more styles are released!
I need personal assistance with my order. Who can I contact?
If you have difficulty with the website please use the old fashion way and phone and call us during shop hours (11-6 M,Tuesday 10-6 W,T,F,Saturday 11-5 Sunday) on 02 9699 5029.
Update 6/12/2017 Web15_FAQ2