SHIPPING & RETURNS

SHIPPING & HANDLINGfast-truck-red.jpg

FREE Postage & Handling for orders over $100* Australia valued at $10 or $15 for larger items

Australian Express Post available at Check Out

New Zealand Flat Rate less than 1kg $20

Flat Rate less than 1kg to USA/Canada $30, UK $35, Japan/Singapore $30

Heavier or larger international orders will be charged extra for shipping.

We will contact you before the order is processed. 

Other countries email your order info@puremagik.com.au for quote.

Delivery Times: Australian orders are generally shipped within two days of placing an order. Delivery can take between 2 to most capital cities and 10 working days for country /  remote areas. Most orders are received within four days. International orders vary in delivery times. Please email any order outside of UK, Canada, USA, japan, New Zealand and Australia. info@puremagik.com.au

We send via Australia Post and courier depending upon the location and size of package.

TRACKING SHIPPING: You will be sent a tracking number to follow your orders progress.

*exceptions apply viewed at checkout.

*items that are on SALE or difficult to send may have fixed shipping rates.

Can an online SALE product be returned?

Yes. We offer a store credit only if it meets return conditions (read below) minus free shipping costs if any. Sale products cannot be refunded. You must contact us with your request within 7 days of date of delivery and return the item to us within 14 days. Return postage costs will be at your expense. 

Can an online SALE product be exchanged?

Yes. A credit will be issued on the return product if it meets return conditions (read below) minus original shipping costs and you can use that online store credit to purchase what ever you want. You must contact us with your request within 7 days of date of delivery and return the item to us within 14 days. Return postage costs will be at your expense. Credit, minus original shipping, is only issued after inspection of returned product(s).

I purchased the product a month ago and want to return it?

We offer you 7 days upon delivery to check if the product is suitable size/colour or has any manufacturing faults. If you unpack the product after 7 days and discover it does not suit your needs or is faulty we do not offer a refund or exchange. 

I have worn and washed the product, can I return it?

Your full priced items must be in its original unused condition (with tags attached if any) clean/unwashed/ unworn to be returned or exchanged. Once the tags have been removed the product cannot be returned or refunded. 

I bought two of the same products but they are different sizes and I want to return?

Most of the products sold by Pure Magik are made by hand and will vary in size from one to the other. The manufacture may have changed the sizing to make for example, a pant leg longer or a waist wider from one batch of garments to the next. Therefore all sizes mentioned on this website are approximate only. 

Can I return an Elk product to you I bought from another retailer?

You will need to contact the original store from where the item was purchased.

RETURNS< REFUNDS & EXCHANGE POLICY

We want you to be happy with your purchase from Pure Magik. If for any reason you need to return your full priced or bulk price product(s) for an exchange, we will happily exchange your product(s) for another item of equal value or different size/colour within 7 days of delivery. The product and packaging must be in an "as new" condition (details below).

If for any reason you "change you mind" and cancel after ordering and your credit card has been debited before the goods have been sent a fee of 3% will be charged. If the goods have been packaged and prepared for sending and then you cancel the order this will fall under the same rules applying to "returning an item" and you will be offered an online store credit. 

If in doubt if this applies to the product(s) you wish to purchase call 02 9699 5029 during these hours 11am - 5pm Thursday to Sunday to discuss the products.

How do I Return an Item?

When you receive your purchase you have 7 days to check that it is correct, beyond this time the product cannot be returned. There are also return exceptions such as underwear (see below).

Before returning, make contact with us and we may be able to address any issues. 

Your full priced item(s) must be in its original unused condition (with tags attached if any) clean/unwashed/ unworn to be returned or exchanged. Once the tags have been removed the product cannot be returned or refunded. 

You must contact us with your request within 7 days of date of delivery and return the item to us within 14 days

No refunds on SALE items only online store credits. 

Steps to return an item

1.    Before any return can be accepted contact us by email info@puremagik.com.au or call to request a refund or exchange and we will assign you a returns #number. 

We must receive prior notification before the return can be accepted. Please don't post the product back without first contacting us, without return #number we cannot refund or exchange. 

NOTE: If you request a refund and the purchase was originally sent "free of charge" then the original cost of postage and a processing/cleaning/restocking fee of $4 will be debited from the price of the goods and possibly a 3% fee for credit/debit card bank charges incurred during purchase and refund. Some of these costs can be avoided by accepting an online store credit for future purchases. Any postage and handling costs sustained or associated with the order and return of the stock, cannot be refunded. 

If you request a refund and there was "fixed" postage costs a processing/cleaning/restocking fee of $4 maybe debited from the price of the goods as well as a 3% fee for credit/debit card levied by the bank during purchase and credit. These costs can be avoided by accepting an online store credit for future purchases.

2. Mail your returned item to:

     Pure Magik

     Online returns (write returns number #) 

     528 Crown St

     SURRY HILLS NSW 2010 Australia

3. Include in your package a signed letter stating the reason for your return. 

4. Proof of purchase must be supplied for all returns/exchanges/repairs. 

5. Returns must be sent appropriately packaged to prevent damage in transit. Pure Magik recommends using a postage method that insures the items in transit or via registered post. 

6. Postage costs incurred in the return or exchange of items will need to be covered by the purchaser.

Return Exceptions

Some items cannot be returned, these include earrings, underwear, leggings, swimwear and tights for hygiene reasons, sales or reduced items and merchandise that has been worn, used, had the labels removed or altered will not be accepted for return or exchange. Pure Magik offer a refund/exchange/repair on full priced and bulk priced items only.

If in doubt if this applies to the product(s) you wish to purchase call 02 9699 5029 during these hours 11am - 5pm Monday to Sunday to discuss the products.

Exchanges

If your clothing item is in “as new” condition, you may exchange it for a different size or color, but you still will have to pay return shipping. You will be issued a store credit and will have to purchase the size/colour of your choice to be resent. Exchange items incur a re-shipping fee by Australia Post. 

Please notify us immediately if we have sent you the incorrect item or your item is defective within 7 days. Item must be returned to us within 14 days. Anything out side of these times is non-refundable.

Please note that colours may vary from those displayed by your monitor. 

All sizes quoted on the website are approximate and may vary from one product to the next.

Refund for Change of Mind

In accordance with ACCC guidelines we are not required to provide a refund for change of mind. We are always happy to exchange an item if the product and packaging is in an "as new" condition and we receive your request within 7 days of date of delivery and return the item to us within 14 days

Warranty

We place great value on our customer satisfaction with products we sell. We try very hard to deliver Products in excellent condition and carefully check every product for faults. In the unlikely event that a product is faulty we will attempt to address your concerns as soon as reasonably possible and will contact you on receipt of any relevant enquiry or complaint. In warranty cases, the manufacturer often must be involved, and as such it takes longer to resolve such an enquiry or complaint.

In the event of a complaint, please help us by describing the object of your complaint as accurately as possible and, where applicable, send images of the product and proof of purchase. Should you not have received any reaction from us within five business days, please re-email, call or make further enquiries, as your email may have not been received. Reasonable wear and tear, stains, marked or torn leather, and soiled items will not be covered by warranty.